Website Privacy Policy

Your personal information is being processed by Eden Pharma Limited (“Eden Pharma Ltd”, “we”, “us”, or “our”).

We take your privacy very seriously, and this Privacy Policy explains the ways in which we collect, use, disclose, and protect information relating to our Site and Services.

We endeavour at all times to keep your data accurate and secure, and to honour your data preferences with regard to receipt of direct marketing e.g. postal communications, email, mobile messaging and telephone calls.

Our aim is to be responsible, relevant and secure when using your data.

Eden Pharma Limited offers a range of core marijuana oils and cannabis-based retail products, as well as marijuana derivatives for medical and recreational use. For an up-to-date list of the services, we offer please visit

If you have any requests concerning your personal information or any queries with regard to these practices, please contact our Data Controller via email: datacontroller [@]

Information We Collect Directly from You

We collect personal information in a number of different ways. These include email enquiry forms, which can be found on our contact us page, through data capture forms found on advertising networks, newsletter registration pages and through cookies. You can find out more about what cookies are and why we use them further down this document.

Log Data: When you use the website our servers may automatically collect and store information, including information that your browser sends whenever you visit a website. This log data may include, but is not limited to, your Internet Protocol (IP) address, the address of the web page you visited before using the Services, the operating system you are using, the date and time of your accessing the website, geolocation information, type of device, cookie data, and browser signatures.

IP Addresses: We will log the IP address of any individual who registers via a webpage (contact us page, through data capture forms found on guide or report download pages, enquiry forms) and through cookies. This is to be able to fulfil subject access requests, calculate traffic usage, conversion rates per variant, investigate spam allegations, discrepancies in page statistics, as well as to ensure the security of the webpage, Services, and related data. We never uses the IP address or other Personal Information of visitors who register to our services to conduct marketing activities or promote services unless you have consented for us to do so.

Cookies and Log Files: Cookies are small amounts of data that are transferred to your web browser by a web server and are used to collect and store information about a user. The ways we use cookies include, but are not limited to: tracking which webpage variant a visitor has seen, monitoring traffic patterns, to provide and administer relevant advertising, gauging the popularity of service options. Cookies also allow us to ensure that visitors see the webpage variant they expect to see if they return to the same website URL, and to calculate total visits and views per webpage.

When visiting a website you may receive cookies from a visited site (first part), and sites run by other organizations (third parties). Notable examples are the presence of “embedded” video or “social plugins” from social networking services. These are parts of the page visited generated directly from these sites and integrated into the site’s host page. The most common use is aimed at content sharing on social networks.

The presence of these plugins entails the transmission of cookies to and from all sites managed by third parties. The management of information collected by third parties is governed by them so please refer to their privacy policies. To ensure greater transparency and convenience, we have outlined a few resources below that provide information and procedures for managing your cookies.

This also includes certain components from Google Analytics, a web traffic analysis provided by Google. Even in this case third party cookies are collected and handled anonymously to monitor and improve the performance of the host site (cookie performance).

Google Analytics can gather and analyse anonymous information about usage patterns. This information is collected by Google Analytics and processes them in order to draw up performance reports on the websites themselves. This site does not use (and does not allow third parties to use) the Google analytics tool to track or to collect personal identification information. Google will not associate your IP address with any other data held by Google nor tries to connect an IP address with the identity of a user. Google may also communicate this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf.

For more information, please refer to the link:

You can disable the Google Analytics installed on your browser the component of opt-out provided by Google. To disable Google Analytics action, Please refer to the link:

How to change your cookie settings

Most browsers allow you to erase cookies from your computer hard drive, to block acceptance of cookies, or receive a warning before a cookie is stored.

How to change the settings for:

Google Chrome
Mozilla Firefox
Internet Explorer

For more information, visit the IAB’s website

Using pixel tags, web beacons, clear GIFs or other similar technologies: These may be used in connection with some Site pages and HTML-formatted email messages to, among other things, track the actions of Site users and email recipients, measure the success of our marketing campaigns and compile statistics about Site usage and response rates.

Other Data: We may also collect information about customers or potential customers from our affiliates, from third parties, such as business partners, from our social media pages, during promotional events or from users who submit their information to our websites in order to subscribe to our mailing lists or receive information about our products and services.

Use of Personal Information

Your personal data will be used by Eden Pharma Ltd to communicate with you. This may take the form of phone calls and emails communicating with you regarding our service so long as you have agreed to receive any of the former.

We may use the information we collect from you to provide the Services to you and to understand, improve, and enhance the Services. This includes, but is not limited to, the right to conduct research, analyse trends, monitor traffic usage, and examine the ways in which our users engage with the Services.

We may contact you to notify you about changes to the Services, and other important Service related notices, including but not limited to security and fraud notices, Service suspensions, and outages. These emails and messages are considered essential, non-marketing communications, and you may not opt-out of them.

We work hard to keep the Services secure and to prevent abuse and fraud. We may use your Personal Information as necessary to respond to security incidents, claims of any violation of our rights or those of any Third Parties, to protect the rights, property, or personal safety of you, our customers, the public, us and as required or authorized by law.

Your personal information will not be used for any purpose not directly related to our business offerings. At any point you can unsubscribe from any or all of our communications by clicking the unsubscribe link which we make available on all our communications. If you have problems doing this you can contact us on 0800 488 0584 and ask to speak with our Data Controller or email datacontroller [@] or call us on 0207 562 5549. Alternatively, you can also write to us: Eden Pharma Ltd, Data Controller,23 Austin Friars, London, EC2N 2QP.

We may use third party suppliers to provide part of our service to you. In some circumstances these providers may be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal information than that provided under UK Law. In such circumstances we will have in place strict contractual arrangements that will require your information is processed securely, at least to a standard equivalent to the General Data Protection Regulation (GDPR) and where relevant the supplier must be signed up to EU-US Privacy Shield July 2016.

Data Capture Forms

We will send you information according to the preferences you submitted via our registration forms. If you would like to change these preferences at any point, please email us at datacontroller [@] or call us on 0207 562 5549. Alternatively, you can also write to us: Eden Pharma Ltd, Data Controller,23 Austin Friars, London, EC2N 2QP.

How We May Disclose Information We Collect from You
Eden Pharma Ltd will only share your information with Third Parties in accordance with your instructions or as necessary to provide you with a specific service or otherwise in accordance with applicable privacy legislation. As a general rule, unless permitted in this Privacy Policy, we do not and will not sell, rent, share, or disclose your Personal Information without first receiving your permission.

Your personal information will not be disclosed to state institutions and authorities except if required by law or other regulation. Before we release data on this basis, we will ensure that the information is being provided to a genuine and properly authorised investigation. If we are not satisfied that there are valid grounds for releasing the information, the Data Protection Act does not oblige us to do so. If we refuse to release the information, law enforcement agencies may obtain a court order requiring us to provide it.


On occasion we may market to you products and services related to Eden Pharma Ltd (and its brands). If at any point you would like to opt-out of receiving communications from us, or you would like to change the channels that we use to contact you, please contact us at datacontroller [@] Additionally, you can unsubscribe from any or all of our communications by clicking the unsubscribe link that is available on all of our communications.

Please note that we can only unsubscribe e-mail addresses registered with us and not any forwarding or linked addresses from whose accounts a request may be received. To ensure you stop receiving our e-mails, please provide the original e-mail address you signed up with or all addresses you think we may hold.

User Contributions

You may also provide information to be published or displayed on public areas of the Site and/or Services or transmitted to other users of the Site and/or Services (collectively, “User Contributions”). Your User Contributions are posted and transmitted to others at your own risk. We cannot control the actions of other users of the Site with whom you may choose your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Other Websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policies. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policy and terms of use of any linked websites, as their policies and practices may differ from our own.

Change of Ownership or Business Transition

In the event of a change of ownership or other business transition, such as a merger, acquisition or sale of our assets, including all Personal Information stored therein, may be transferred in accordance with applicable privacy laws.

Subject Access Requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information that we hold about you, please write to us: please email us at datacontroller [@] or call us on 0207 562 5549. Alternatively, you can also write to us: Eden Pharma Ltd, Data Controller, 23 Austin Friars, London,

Internet-based Transfers
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international scale. This means, for instance, that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in-line with the requirements of the General Data Protection Regulation (GDPR). By communicating electronically with us, you acknowledge and consent to our processing of personal data in this way.


We will strive to prevent unauthorized access to your Personal Information, however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure. We will continue to enhance security procedures as new technologies and procedures become available.

Please remember that you control what Personal Information you provide while using the Site and Services (such as the commenting facilities). Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any Personal Information in your possession for the use of the Site and/or Services.

Always be careful and responsible regarding your Personal Information. We are not responsible for, and cannot control, the use by others of any information, which you provide to them, and you should use caution in selecting the Personal Information you provide to others through the Site or Services.

Similarly, we cannot assume any responsibility for the content of any Personal Information or other information which you receive from other users through the Site or Services, and you release us from any and all liability in connection with the contents of any Personal Information or other information which you may receive using the Site or Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the Personal Information or other information provided by any third party. You release us from any and all liability in connection with the use of such Personal Information or other information of others.


Please note that this privacy policy is subject to change from time to time. It was last updated in April 2021.